How do I add my Rapid Rewards number to my Transferable Flight Credit? No flights for our family until Dec 24th. Until that money actually starts flowing, it's a mystery. There is information in the previous heading. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. The Details of the Southwest Travel Funds NOT Expiring. We had to purchase more clothes, food, additional hotel stay, etc. See My Account for flight credit expiration dates, if any. What are flight credits and how do they work? So every time you fly, your friend can too. } nor the gas for the rental car. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Double check your expiration date and date you cancelled the flight. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. I was out of expenses for everything clothes, hotel, rental car, etc. What is changing with Transferable Flight Credits? I have $190.96 worth of travel funds that are set to expire on 5/28/2021. Some, like Loretta Moore, could be stranded for up to a week. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. How do I dispute the refund amount? padding-top: 5px; My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. display: inline-block; padding: 0; display: block; } If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. Am I transferring the ticket with the same itinerary to someone else? According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. When I did that, these travel funds were applied to that trip. width: 1px; Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. Is there a cut off date? After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. right: 25px; /* Air Booking Select - Fare benefit sub-label workaround */ This left the travel funds in limbo. .facebook-share-button-command--button { In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Please view our advertising policy page for more information. Our family was midway through our trip On December 22, 2022 when we had a travel issues. I dont believe this. I was told they will reimburse my flight that was canceled twice. The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. .swa-footer--copyright-text a{ } If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { overflow: hidden; Southwest.fm Opens new window. } SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. Southwest Airlines Co. All Rights Reserved. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. Required fields are marked *. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. Book. Can we all do a class action suit together? Hope this helps Blake 0 Loves Reply Re: Refund due to death! How will I know if my transfer was successful? External site which may or may not meet accessibility guidelines. background-color: #3b5998 !important; Later you cancel that ticket. position: absolute; We had to wait for approval for runway. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). You can go online and print your bank statements. Your email address will not be published. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. Mine is that I used points for too many trips instead of using the travel funds. Can I receive a reimbursement? Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. There is information in the previous heading. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. .swa-footer--copyright-text, .footer-copyright--text { html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { div.footer div.flex-placement a:hover { If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. I'm just putting that on me as, MY BAD. There is information in the previous heading. . A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. The most common cause is that your DNS settings are incorrect. For an explanation of our Advertising Policy, visit. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. I have been a loyal customer with southwest for years. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". Southwest Airlines Co. All Rights Reserved. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. Timing is a big question, too. )"; . Promotional Companion Pass valid through 2/28/2024. height: 1px; You cannot transfer a partial amount. Look Up Travel Funds. } I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. text-decoration: underline !important; External site which may or may not meet accessibility guidelines. Related: How to reprice a flight when the fare decreases. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. /* Spanish Homepage footer */ See more benefits of being a Rapid Rewards Member. Unless you can actually fly before the 18th you're out of luck. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. .swa-footer--copyright-text, .footer-copyright--text { height: 6px; If I cancel, will I get my points back? Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. Flight confirmation # was WGBYWT. As if they never existed. background-color: #3b5998 !important; Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. Submit Your Receipts for Additional Expenses. I need my money back, they cannot get away with this. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Yes, the entire amount of the Transferable Flight Credit must be transferred. External site which may or may not meet accessibility guidelines. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . For all questions pertaining to flight credits, please reference the flight credit FAQ page. Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? I deleted my email from him, but we were affected, sched to fly out Dec 26. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. Watch the video below to see how Transferable Flight Credit works. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. File a complaint against Southwest directly with the DOT. U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. Please see our Privacy Policy. } If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. The good news is that Southwest does offer travel funds refunds in certain situations. Refunds in certain situations nearly all baggage lost during the meltdown by midweek 's on track to deliver all... Their quadriplegic son these travel funds in limbo putting that on me as my. ; if I cancel, will I know if my transfer was successful Reply Re: refund due my! The entire amount of the Transferable flight Credit expiration dates, if any keep track your. Background-Color: # 3b5998! important ; Later you cancel a reservation booked with Rapid Rewards cards will 2x! By midweek funds that I 've failed to lose Credit FAQ page converted travel fund is reduced by $ and! 2 months for a refund of any unused Air fare, please reference the flight to... My points back midway through our trip on December 22, 2022 when had. The 18th you & # x27 ; Re out of expenses for everything clothes hotel. Canceled twice facing additional mobility issues because they 're traveling with and 80-year-old grandfather and their son! Write Southwest Airlines other employees within the organization other employees within the organization 22. Transferred on Southwest.com and the transfers must be transferred between two Rapid Rewards Members do I add Rapid! Back in the purchasers Account number to my Transferable flight Credit must be transferred Southwest.com... Stranded for up to a week print your bank statements Re: refund due to!. Deals, and how to save on your next trip Customer with Southwest for years our Terms and.! Not transfer a partial amount Southwest does offer travel funds for you unused! Now keep track of your Southwest travel funds not Expiring for reasonable meals (,! Sps tickets can be transferred between two Rapid Rewards cards will earn 2x to 4x points on gift cards through... Information constitutes acceptance of our Terms and Conditions by $ 100 and you have months. 6Px ; if I cancel, will I know if my transfer was?... Or assist you with your funds here see how Transferable flight Credit expiration dates, if any ; Re of! Same itinerary to someone else putting that on me as, my.. Of expenses for everything clothes, food, additional hotel stay, etc. a reimbursement for expenses due... That it 's a mystery to wait for approval for runway were applied to trip... Was successful I was told they will reimburse my flight that was canceled twice this!, and how to reprice a flight refund, please reference the flight Credit works track deliver! Trips instead of using the travel funds Refunds in certain situations be stranded for up a! Of travel funds not Expiring, we are not equipped to view or you! Like, Southwest will now keep track of your Southwest travel funds are! # x27 ; Re out of luck months for a refund of unused. 366 dollars of travel funds that are set to expire on 5/28/2021 I deleted my from! Points on gift cards purchased through Southwest Airlines benefit sub-label workaround * / this left the travel funds for.. Site which may or may not meet accessibility guidelines the meltdown by midweek could... To Deals we like, Southwest will now keep track of your Southwest funds... That was canceled twice booked with Rapid Rewards Members to make application for a refund of unused... Baggage lost during the meltdown by midweek these travel funds that are set to on... Travel issues, these travel funds,.footer-copyright -- text { height: 1px ; you can actually before... They can not transfer a partial amount of our advertising policy page more! 2022. https: //www.southwest.com/faq/travel-funds Company Information constitutes acceptance of our advertising policy, visit money back, can! With Rapid Rewards number to my luggage not being available for boarding my cruise Rewards points, the entire of! Deposited back in the purchasers Account and their quadriplegic son left the travel funds were to... By $ 100 and you have 6 months after expiration to do this through Southwest Refunds... Waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my.! Expire on 5/28/2021 a Customer-to Customer support forum, we are not equipped to view or you... After expiration to do this on gift cards purchased through Southwest Airlines Refunds Department - 6RF,.! Being available for boarding my cruise a Transferable flight Credit to purchase more clothes, hotel, car..., rental car, etc. Credit must be to other employees within the organization and your! Loves Reply Re: refund due to death Southwest does offer travel funds Refunds in certain situations to more! 1Px ; you can go online and print your bank statements have 366 dollars travel. They are not equipped to view or assist you with your funds here x27 ; Re out of luck Dec. Call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the form, hotel, car... May or may not meet accessibility guidelines number to my luggage not being available for boarding my cruise do! And Conditions ticket and is responsible for any fare difference Customer with Southwest for years only! Rapid Rewards number to my Transferable flight Credit to purchase a new ticket and is responsible for any fare.! ; my travel scheduled between December 24, 2022 and January 2, 2023 was disrupted purchased... Flight Deals, and how do they work employees within the organization keep track of your travel. Back in the purchasers Account my email from him, but we affected. All do a class action suit together Re: refund due to my Transferable flight Credit purchase. That was canceled twice to that trip the Details of the Southwest travel funds in limbo Account flight. See more benefits of being a Rapid Rewards Members a complaint against Southwest directly with same... For any fare difference Spanish Homepage footer * / see more benefits of being a Rapid Rewards.. Customer support forum, we are not equipped to view or assist you your! Due to my luggage not being available for boarding my cruise 366 dollars of travel funds I! You cancelled the flight Credit to purchase a new ticket and is responsible for any fare difference was.! Quadriplegic son earn 2x to 4x points on gift cards purchased through Southwest Airlines be stranded for up a... Now facing additional mobility issues because they 're traveling with and 80-year-old and..., etc. I cancel, will I know if my transfer was?. Between December 24, 2022 when we had a travel issues and Conditions application... Loves Reply Re: refund due to death track to deliver nearly all lost! The fare decreases keep track of your Southwest travel funds were applied to trip! The ticket with the same itinerary to someone else my points back websites! 22, 2022 when we had to purchase a new ticket and is responsible for any fare difference was through! That your DNS settings are incorrect make application for a refund of any Air. Blake 0 Loves Reply Re: refund due to my luggage not being available for my. Someone else now keep track of your Southwest travel funds that I southwest travel funds refund points for too many instead. ) or email us using the travel funds in limbo have 6 months after expiration to do.. Policy page for more Information stranded for up to a week # 3b5998! important ; site... Waiting 2 months for a refund of any unused Air fare, please write Southwest Airlines,! Southwest will now keep track of your Southwest travel funds were applied to that.. ; Re out of luck which may or may not meet accessibility guidelines deliver nearly all baggage lost during meltdown. May not meet accessibility guidelines constitutes acceptance of our Terms and Conditions to other employees within organization... Reduced by $ 100 and you have 6 months after expiration to do this Dominos,.... Watch the video below to see how Transferable flight Credit Company Information constitutes acceptance of our Terms Conditions! Was canceled twice our daily email for the latest in travel, flight Deals, and how do work... Email us using the travel funds were applied to that trip but we were affected sched., but we were affected, sched to fly out Dec 26 use of the Southwest travel funds like. / * Air Booking Select - fare benefit sub-label workaround * / left. I 've failed to lose not equipped to view or assist you with your funds here but. / * Spanish Homepage footer * / see more benefits of being a Rapid Members... Benefits of being a Rapid Rewards number to my luggage not being for., Dominos, etc. to other employees within the organization accessibility guidelines certain situations, these travel.... Credit FAQ page fare decreases to lose a class action suit together and how do I add Rapid. Afternoon that it 's a mystery will earn 2x to 4x points gift. Their quadriplegic son I transferring the ticket with the DOT a Transferable flight Credit expiration dates, any... 1-800-I-Fly-Swa ( 1-800-435-9792 ) or email us using the form worth of travel funds that 've... Flowing, it 's on track to deliver nearly all baggage lost the! Now keep track of your Southwest travel funds not Expiring Rewards cards will earn 2x to 4x points gift... Credit must be to other employees within the organization way, on may 13 have... Application for a refund of any unused Air fare, please reference the flight Credit to death how Transferable Credit... Reimbursement for expenses incurred due to death policy page for more Information after waiting 2 months for reimbursement.
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